Refund policy

We want customers to shop with confidence at Macarius Superstore. If you have a problem with an order, please contact us at sales@macarius.co.uk within 30 days of receiving your order so we can review it and help.

Because we sell grocery, perishable and personal care items, some products cannot be returned once delivered unless they are damaged, faulty, incorrect or otherwise not as described. This includes chilled, frozen, fresh, opened, used or hygiene-sensitive products.

To request a return, email sales@macarius.co.uk with your order number, photos where relevant, and a short description of the issue. If your return is accepted, we will provide instructions. Returns should be sent only after approval to: Macarius Superstore, 34 Blandford Street, Ashton-under-Lyne, England, OL6 7DW, United Kingdom

Items sent back without first contacting us may not be accepted. Approved refunds are returned to the original payment method. Please allow up to 10 business days after approval for the refund to be processed by your bank or card provider.

This policy does not affect your statutory rights.