Return Policy

We want you to be satisfied with your purchase. If there is a problem with your order, please contact us as soon as possible.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, missing, or incorrect, please contact us promptly with your order details. We may request photographs or further information before offering a refund, replacement, or exchange.

Change of Mind

If you are a consumer purchasing online, you may have legal rights under UK consumer law to cancel or return certain items within the applicable period.

To be eligible for a return, items should be unused and, where possible, in their original packaging and in a resaleable condition.

Non-Returnable Items

We may not accept returns for:

• perishable food items

• chilled or frozen products

• sealed products not suitable for return for hygiene or health protection reasons once opened

• cosmetics, personal care, or similar items once opened or used

• products damaged due to misuse, neglect, or improper storage after delivery

This does not affect your statutory rights.

Refunds

Approved refunds will usually be made to the original payment method. Refund times may vary depending on your payment provider.

Return Costs

Unless the item is faulty, damaged, or incorrectly supplied, you may be responsible for the cost of returning goods.

Contact Us

Please contact us before returning any item so we can advise the correct process.