At Macarius Superstore, we aim to process and deliver your orders as quickly and efficiently as possible. This Delivery Policy explains how we handle dispatch, delivery times, charges, and related issues.

1. Order Processing

Orders are usually processed during our normal business hours. We aim to prepare and dispatch orders promptly, but processing times may vary depending on stock availability, order volume, weekends, bank holidays, and seasonal demand.

Orders will only be processed once full payment has been received and cleared, unless otherwise agreed in writing.

2. Delivery Areas

We currently offer delivery to selected areas within the United Kingdom. Delivery availability may depend on your postcode, the type of goods ordered, and courier coverage.

If we are unable to deliver to your location, we will contact you as soon as possible and, where appropriate, issue a refund.

3. Delivery Times

Estimated delivery times are provided as a guide only and are not guaranteed. While we aim to meet all estimated delivery dates, delays may happen due to circumstances outside our control, including:

• courier delays

• traffic or weather conditions

• stock shortages

• customs or supply chain issues

• public holidays

• failed delivery attempts

Macarius Superstore will not be responsible for delays caused by such events, but we will try to keep customers informed where possible.

4. Delivery Charges

Delivery charges will be displayed at checkout or confirmed before your order is finalised. Charges may vary depending on:

• order size or weight

• delivery location

• type of products ordered

• speed of delivery selected

Any applicable delivery fees must be paid in full before dispatch unless otherwise agreed.

5. Same-Day or Local Delivery

Where same-day or local delivery is offered, this service will depend on order time, stock availability, driver availability, and delivery distance. Same-day delivery may not always be possible, even if requested.

6. Collection Orders

Customers may be offered the option to collect their orders from our store.

Collection Address:
Macarius Superstore
34 Blandford Street
Ashton-under-Lyne
Manchester
OL6 7DW

You may be required to provide your order confirmation and a form of identification when collecting your order.

Orders not collected within a reasonable time may be cancelled, and refunds may be subject to deductions where permitted by law.

7. Delivery of Perishable or Sensitive Goods

Some food, chilled, frozen, cosmetic, or sensitive items may require special handling. Customers are responsible for ensuring that someone is available to receive such items at the delivery address.

Once delivered, it is the customer’s responsibility to store products appropriately and according to any instructions on the packaging.

We are not responsible for deterioration, spoilage, or damage caused by delay in accepting delivery or by improper storage after delivery.

8. Risk and Responsibility

Risk in the goods passes to the customer once the order has been delivered to the delivery address provided, left in accordance with delivery instructions, or collected by the customer.

Customers are responsible for ensuring that the delivery address and contact details provided are accurate and complete. Macarius Superstore is not liable for failed or delayed delivery resulting from incorrect information supplied by the customer.

9. Missed Deliveries

If no one is available to receive the order, the courier may:

• leave the parcel in a safe place

• leave instructions for redelivery or collection

• return the parcel to us

Additional delivery charges may apply for redelivery where the failed delivery was due to customer error or unavailability.

10. Damaged, Missing, or Incorrect Deliveries

Customers should inspect their order as soon as possible after delivery.

If your order arrives damaged, incomplete, or incorrect, please contact us promptly with your order details and, where possible, photographs of the issue. We may require this information before processing a replacement, exchange, or refund.

11. Delays Beyond Our Control

We are not liable for any delay or failure to deliver where this is caused by events beyond our reasonable control, including but not limited to acts of God, severe weather, accidents, strikes, vehicle breakdowns, supplier issues, government restrictions, or other force majeure events.

12. Contact Us

If you have any questions about your delivery, please contact:

Macarius Superstore
34 Blandford Street
Ashton-under-Lyne
Manchester
OL6 7DW